A property owner's actual journey begins after purchasing a property. But once the sale is complete, most agents step away, leaving owners to navigate complexities on their own. Tasks pile up — utility registrations, compliance checks, service appointments — and without guidance, the process quickly becomes overwhelming.

This is where having a dedicated relationship manager can make a real difference.

Instead of navigating the post-purchase journey alone, owners get someone who manages everything for you.

Let's explore how Prosper's dedicated property relationship managers are set to change property ownership today.

Common Challenges Faced By Property Owners Today

Exploring the common challenges faced by property owners is essential to understand the true value and purpose of a dedicated property relationship manager.

1. Ejari & DLD Renewals

In Dubai, landlords are legally required to renew the Ejari registration every time a tenancy contract is updated or a new one is issued. This isn’t just a formality — it’s tied to DEWA activation, legal proof of tenancy, and access to government services. The renewal involves gathering updated tenancy documents, submitting them through the appropriate channels (either online or in person), and ensuring accuracy in every detail.

If this process is delayed or skipped, it can hold up utility connections, complicate disputes, or even make the contract unenforceable. For landlords managing multiple properties or living abroad, keeping track of expiry dates and handling the submissions on time is a recurring and often overlooked challenge.

2. Tenancy Renewal Deadlines

Dubai’s rental laws require landlords to notify tenants at least 90 days before lease expiry if they plan to change any terms — whether it’s a rent increase or a decision not to renew. This notice must be documented and delivered in writing, failing which the current contract terms automatically roll over.

In reality, many landlords either forget this window or struggle with the timing, especially when tenants are unresponsive. Missed deadlines lead to legal limitations, loss of rental increase, last-minute negotiations, or worse, forced vacancy periods. The pressure to draft formal notices, follow up with tenants, and get confirmation — all within the legal timeframe — turns what should be a simple task into a stressful process.

3. Listing & Viewing Coordination

Re-listing a property in Dubai isn’t a one-step process. It involves preparing new marketing material, taking updated photos, publishing listings on major portals, and handling incoming inquiries.

If the unit is still occupied, scheduling viewings adds another layer of complexity, requiring coordination with the existing tenant and ensuring the unit is in presentable condition.

Viewers expect quick response times, and delays of even 24–48 hours can mean missed opportunities in a fast-moving rental market. Many landlords rely on ad hoc arrangements — part-time agents, friends, or manual scheduling — which slows everything down and results in listings that go stale or sit unnoticed.

4. RERA Compliance & Documentation

Dubai’s Real Estate Regulatory Agency (RERA) sets strict guidelines for rental agreements, notices, and landlord responsibilities. Landlords are expected to know when and how to issue legal notices, what to include in the contract, and how to handle disputes or maintenance issues within the bounds of the law.

Any misstep — from using outdated forms to sending an informal rent hike message on WhatsApp — can backfire. Documentation must be thorough, properly stored, and aligned with RERA formats. For landlords juggling other work or based overseas, keeping up with the latest legal updates and preparing compliant documentation without missing critical steps is a persistent challenge.

5. Tenant Payment Follow-Ups

Collecting rent in Dubai often involves post-dated cheques or scheduled transfers, but delays and defaults are still common. When a cheque bounces or payment is overdue, it’s on the landlord to follow up — sometimes multiple times — and maintain proper records for legal action if required.

On top of that, landlords may need to request supporting documents from tenants ahead of renewal: Emirates ID copies, visa updates, or employment details. Doing this manually through calls and messages not only takes time but also creates confusion when there’s no clear system in place.

How Prosper Relationship Managers Are Redefining Property Ownership

Now that you have a clearer picture of the challenges property owners commonly face, it becomes evident why having the right support can be a game changer. Let’s explore how Prosper RMs take property management up a notch.

1. Ejari renewals are never missed

Prosper’s Relationship Managers keep a close watch on all contract expiry dates and ensure Ejari renewals are processed on time, every time. They collect the necessary documents from both landlord and tenant, prepare the files as per Dubai Land Department (DLD) requirements, and submit everything through the proper channels.

Beyond Ejari, they also handle tenancy contract renewals — accessing RERA documentation to verify the official rental index and ensure proposed terms align with regulatory benchmarks. This thorough approach prevents costly delays and ensures the tenancy remains legally registered and compliant — something many landlords unintentionally overlook until it causes problems.

2. Utility accounts are set up

During tenant move-ins or move-outs, Prosper’s RMs handle all DEWA, district cooling, and gas account setups or transfers. These processes are often delayed due to paperwork issues, tenant coordination gaps, or unclear procedures — especially for landlords managing properties remotely.

The RM takes care of submitting documents, following up with providers, and ensuring utility services are ready exactly when needed, with no disruption to occupancy timelines.

3. Lease renewals handled legally

Dubai’s rental regulations require landlords to give at least 100 days’ written notice if any changes to the tenancy agreement are being proposed. Prosper’s Relationship Managers monitor this window closely and begin follow-ups as soon as the system triggers a renewal alert — 100 days in advance.

They proactively reach out to both parties, send notices to tenants in the correct legal format, and manage rent negotiations where needed. Once terms are agreed, they prepare updated contracts in line with RERA guidelines, ensuring the entire process stays on track and fully compliant.

4. All RERA compliance are followed

From drafting compliant contracts to issuing formal notices, Prosper’s relationship managers make sure everything aligns with RERA standards. They help landlords avoid the risks that come with informal or incorrect documentation — such as rent hike notices sent via text, or unsigned contract updates. With a RM managing these details, landlords stay legally protected and avoid issues during renewals or disputes.

5. Payment follow-ups are managed

Whether it’s a bounced cheque, a delayed rent transfer, or missing documents ahead of renewal, Prosper’s RMs take over the follow-up process. They stay in touch with tenants through structured communication, keeping things professional and on record.

This removes the awkwardness of landlords chasing tenants directly and helps avoid unnecessary friction or delays in tenancy management.

6. Documents stay organised always

Landlords often struggle to keep track of property-related paperwork, especially across multiple units. Prosper maintains a secure digital record of all key documents — title deeds, service charge receipts, tenancy agreements, Ejari certificates — and keeps them updated as needed. If something is missing or outdated, the RM steps in to assist with retrieval or renewal, so nothing is left unmanaged.

Streamline Property Ownership and Management With Prosper

While a dedicated relationship manager solves the day-to-day challenges of property ownership, Prosper’s value doesn’t end there. It brings the entire post-sale journey onto one platform — centralised, automated, and backed by data.

Landlords get real-time visibility into their portfolio with tools like ROI tracking, performance benchmarking, and rental income insights.

Need to list your property for sale or rent? That’s built in. Want expert advice before making your next investment move? Property specialists are available. Mortgage questions? There’s a full financing service embedded into the experience, with complete transparency and tailored offers.

Download Prosper now to simplify property ownership in one place.